21 Hrs
3540+ Enrollments
Salesforce Field Service Lightning Training
The Salesforce Field Service Lightning Training is a hands-on course that will teach you how to use Salesforce Field Service Lightning to manage and optimize your field service operations. You will learn how to configure and customize Field Service Lightning to meet your organization's specific needs, as well as how to manage work orders, appointments, and resources. By the end of the course, you will have the skills and knowledge necessary to successfully implement Field Service Lightning in your organization.
Salesforce Field Service Lightning Training
Overview of Course
Salesforce Field Service Lightning Training is a comprehensive course designed to help professionals learn the skills needed to manage field service operations effectively using Salesforce. This course is ideal for those who want to become proficient in managing service appointments, scheduling, and dispatching resources, and improving overall service delivery.
Course Highlights
Understand how to manage work orders, appointments, and resources
Gain hands-on experience with real-world scenarios and case studies
Receive expert guidance and support from certified instructors
Key Differentiators
Personalized Learning with Custom Curriculum
Training curriculum to meet the unique needs of each individual
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Trusted by over 100+ Fortune 500 Companies
We help organizations deliver right outcomes by training talent
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Flexible Schedule & Delivery
Choose between virtual/offline with Weekend options
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World Class Learning Infrastructure
Our learning platform provides leading virtual training labs & instances
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Enterprise Grade Data Protection
Security & privacy are an integral part of our training ethos
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Real-world Projects
We work with experts to curate real business scenarios as training projects
Skills You’ll Learn
Configuring and customizing Field Service Lightning
Managing work orders, appointments, and resources
Improving service delivery and customer satisfaction
Analyzing and reporting on field service performance
Collaborating with other teams and stakeholders
Training Options
1-on-1 Training
Access to live online classes- Flexible schedule including weekends
- Hands-on exercises with virtual labs
- Session recordings and learning courseware included
- 24X7 learner support and assistance
- Book a free demo before you commit!
Corporate Training
- Everything in 1-on-1 Training plus
- Custom Curriculum
- Extended access to virtual labs
- Detailed reporting of every candidate
- Projects and assessments
- Consulting Support
- Training aligned to business outcomes
Unlock Organizational Success through Effective Corporate Training: Enhance Employee Skills and Adaptability- Choose customized training to address specific business challenges and goals, which leads to better outcomes and success.
- Keep employees up-to-date with changing industry trends and advancements.
- Adapt to new technologies & processes and increase efficiency and profitability.
- Improve employee morale, job satisfaction, and retention rates.
- Reduce employee turnovers and associated costs, such as recruitment and onboarding expenses.
- Obtain long-term organizational growth and success.
Course Reviews
Curriculum
- What is Salesforce Field?
- Key features of Salesforce Field
- Benefits of using Salesforce Field
- Overview of Service Lightning
- Key features of Service Lightning
- Benefits of using Service Lightning
- What is Field Service Package?
- How to set up Field Service Package in Salesforce
- Key components of Field Service Package
- Considerations before implementing Field Service Lightning
- Best practices for Field Service Lightning implementation
- Challenges and solutions for Field Service Lightning implementation
- Guidelines for using Field Service Lightning
- Best practices for Field Service Lightning usage
- Tips for optimizing Field Service Lightning usage
- Overview of Work Order Management in Field Service Lightning
- Key features of Work Order Management
- Benefits of using Work Order Management
- Understanding resource availability in Field Service Lightning
- Key components of resource availability in Field Service Lightning
- Best practices for resource availability management
- Overview of Shift Management in Field Service Lightning
- Key features of Shift Management
- Benefits of using Shift Management
- How to manage service resources in Field Service Lightning
- Key components of service resource management
- Best practices for service resource management
- How to manage service appointments in Field Service Lightning
- Key components of service appointment management
- Best practices for service appointment management
- How to optimize your schedule in Field Service Lightning
- Key components of schedule optimization
- Best practices for schedule optimization
- Set up and run optimization jobs
- Overview of Dispatcher Console in Field Service Lightning
- Key features of Dispatcher Console
- Benefits of using Dispatcher Console
Meet the instructor and learn about the course content and teaching style.- Make informed decisions about whether to enroll in the course or not.
- Get a perspective with a glimpse of what the learning process entails.
Provide your workforce with top-tier corporate training programs that empower them to succeed. Our programs, led by subject matter experts from around the world, guarantee the highest quality content and training that align with your business objectives.
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Courses
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