24 Hrs
3215+ Enrollments
ITIL® 4 Specialist Create, Deliver and Support
The ITIL® 4 Specialist Create, Deliver and Support course is designed to provide learners with an in-depth understanding of service creation and delivery processes, principles, and techniques. This course covers the concepts of service design and transition, continual improvement, and service delivery management.
ITIL® 4 Specialist Create, Deliver and Support
Overview of Course
ITIL® 4 Specialist Create, Deliver and Support is a certification course that equips you with the skills to create and deliver IT services effectively. This course is designed for IT professionals who want to enhance their knowledge of ITIL® 4 and gain practical skills to manage the delivery of IT services.
Course Highlights
Learn the principles of service management
Understand how to create, deliver and support IT services
Gain expertise in ITIL® 4 best practices
Key Differentiators
Personalized Learning with Custom Curriculum
Training curriculum to meet the unique needs of each individual
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Trusted by over 100+ Fortune 500 Companies
We help organizations deliver right outcomes by training talent
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Flexible Schedule & Delivery
Choose between virtual/offline with Weekend options
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World Class Learning Infrastructure
Our learning platform provides leading virtual training labs & instances
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Enterprise Grade Data Protection
Security & privacy are an integral part of our training ethos
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Real-world Projects
We work with experts to curate real business scenarios as training projects
Skills You’ll Learn
Design and develop IT services
Manage service delivery processes
Implement continual improvement processes
Develop and maintain service management systems
Ensure compliance with legal and regulatory requirements
Training Options
1-on-1 Training
Access to live online classes- Flexible schedule including weekends
- Hands-on exercises with virtual labs
- Session recordings and learning courseware included
- 24X7 learner support and assistance
- Book a free demo before you commit!
Corporate Training
- Everything in 1-on-1 Training plus
- Custom Curriculum
- Extended access to virtual labs
- Detailed reporting of every candidate
- Projects and assessments
- Consulting Support
- Training aligned to business outcomes
Unlock Organizational Success through Effective Corporate Training: Enhance Employee Skills and Adaptability- Choose customized training to address specific business challenges and goals, which leads to better outcomes and success.
- Keep employees up-to-date with changing industry trends and advancements.
- Adapt to new technologies & processes and increase efficiency and profitability.
- Improve employee morale, job satisfaction, and retention rates.
- Reduce employee turnovers and associated costs, such as recruitment and onboarding expenses.
- Obtain long-term organizational growth and success.
Course Reviews
Curriculum
- Organizational Structures
- Team Culture
- Continuous Improvement Culture
- Collaborative Culture
- Customer-Oriented Mindset
- Positive Communication
- Capabilities, Roles and Competencies
- Workforce Planning
- Employee Satisfaction Management
- Results Based Measuring and Reporting
- Integration and Data Sharing
- Reporting and Advanced Analytics
- Collaboration and Workflow
- Robotic Process Automation
- Artificial Intelligence and Machine Learning
- CI/CD
- Information Model
- Anatomy of a Value Stream
- Designing a Value Stream
- Value Stream Mapping
- Value Stream for Creation of a New Service
- Value Stream Model for Restoration of a Live Service
- Managing Queues and Backlogs
- Prioritizing Work
- Shift-Left Approach
- Build or Buy
- Sourcing Models
- Service Integration and Management
Meet the instructor and learn about the course content and teaching style.- Make informed decisions about whether to enroll in the course or not.
- Get a perspective with a glimpse of what the learning process entails.
Description
Target Audience:
- IT Professionals
- IT Service Managers
- IT Support Staff
- Service Desk Managers
Prerequisite:
- ITIL® 4 Foundation Certification
Benefits of the course:
- Enhance your ITIL® 4 knowledge and skills
- Boost your career prospects
- Improve service quality and customer satisfaction
- Learn to manage costs and risks associated with service delivery
- Gain a competitive edge in the job market
Exam details to pass the course:
- 90 minutes duration
- 40 multiple-choice questions
- Passing score of 70%
Certification path:
- ITIL® 4 Foundation
- ITIL® 4 Specialist Create, Deliver and Support
- ITIL® 4 Managing Professional
Career options after doing the course:
- IT Service Manager
- IT Support Manager
- Service Desk Manager
- Continual Service Improvement Manager
Why should you take this course from Skillzcafe:
Experienced and certified trainers- Hands-on practical experience
- Quality learning resources
- Online support
- Affordable pricing
FAQs
The course duration is 3 days.
No, this course requires prior ITIL® 4 Foundation Certification.
ITIL® 4 Specialist Create, Deliver and Support certification helps IT professionals to gain knowledge of IT service management processes and principles, which can improve service quality, reduce costs, and increase customer satisfaction. It also enhances career prospects by making the candidate eligible for high-paying job roles in the IT industry.
The passing score for the ITIL® 4 Specialist Create, Deliver and Support certification exam is 70%.
Yes, the ITIL® 4 Foundation Certification is a prerequisite for taking the ITIL® 4 Specialist Create, Deliver and Support certification exam.
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