40 Hrs
4003+ Enrollments
ISO 20000 Lead Auditor
The ISO 20000 Lead Auditor course teaches participants the principles, processes, and techniques used for IT Service Management System auditing. This course covers the entire audit lifecycle, from planning to reporting, and enables participants to lead and conduct effective audits.
ISO 20000 Lead Auditor
Overview of Course
The ISO 20000 Lead Auditor course is designed to provide the necessary knowledge and skills required to lead and conduct IT Service Management System (SMS) audits. This course is ideal for those who want to gain expertise in auditing and managing IT services as per ISO 20000 standard.
Course Highlights
Learn the audit process, including planning, conducting, and reporting
Gain expertise in auditing IT Service Management System (SMS)
Understand the roles and responsibilities of an auditor
Key Differentiators
Personalized Learning with Custom Curriculum
Training curriculum to meet the unique needs of each individual
-
Trusted by over 100+ Fortune 500 Companies
We help organizations deliver right outcomes by training talent
-
Flexible Schedule & Delivery
Choose between virtual/offline with Weekend options
-
World Class Learning Infrastructure
Our learning platform provides leading virtual training labs & instances
-
Enterprise Grade Data Protection
Security & privacy are an integral part of our training ethos
-
Real-world Projects
We work with experts to curate real business scenarios as training projects
Skills You’ll Learn
Understanding of ISO 20000 standard
IT Service Management System (SMS) audit planning, conducting and reporting
Auditing skills and techniques
Communication and leadership skills
Risk assessment and management
Training Options
1-on-1 Training
Access to live online classes- Flexible schedule including weekends
- Hands-on exercises with virtual labs
- Session recordings and learning courseware included
- 24X7 learner support and assistance
- Book a free demo before you commit!
Corporate Training
- Everything in 1-on-1 Training plus
- Custom Curriculum
- Extended access to virtual labs
- Detailed reporting of every candidate
- Projects and assessments
- Consulting Support
- Training aligned to business outcomes
Unlock Organizational Success through Effective Corporate Training: Enhance Employee Skills and Adaptability- Choose customized training to address specific business challenges and goals, which leads to better outcomes and success.
- Keep employees up-to-date with changing industry trends and advancements.
- Adapt to new technologies & processes and increase efficiency and profitability.
- Improve employee morale, job satisfaction, and retention rates.
- Reduce employee turnovers and associated costs, such as recruitment and onboarding expenses.
- Obtain long-term organizational growth and success.
Course Reviews
Curriculum
- What Is ISO 20000
- Benefit of ISO/IEC 20000
- ISO/IEC 20000 – parts
- Auditor
- Audit team
- Guides and observers
- Lead auditor
- Audit management
- Maintaining confidentiality
- Evidence-based approach
- Integrity
- Fair presentation of audit reports
- Initialise the report
- Prepare activities
- Prepare plan
- Assigning the work to the team
- Preparing documents
- Prepare and distribute reports
- Complete audit
- Conduct a follow-up
- Documentation
- Quality reviews
- Evaluation of the action plan
- Surveillance audit
- The internal auditor management program
- Exam
Meet the instructor and learn about the course content and teaching style.- Make informed decisions about whether to enroll in the course or not.
- Get a perspective with a glimpse of what the learning process entails.
Description
Target Audience:
- IT professionals who want to gain expertise in auditing and managing IT services as per ISO 20000 standard
- Quality management professionals
- Auditors and lead auditors
- Compliance officers
- Consultants
Prerequisite:
- Understanding of IT Service Management System and ISO 20000 standard
- Basic knowledge of auditing principles and techniques
Benefits of the course:
- Enhance your knowledge and skills in IT Service Management System auditing
- Gain expertise in managing and conducting effective audits as per ISO 20000 standard
- Advance your career opportunities as a lead auditor or consultant
- Improve your communication and leadership skills
Exam details to pass the course:
- Multiple-choice exam
- 3 hours duration
- Passing score: 70%
- Closed book exam
Certification path:
- ISO 20000 Lead Auditor certification
Career options after doing the course:
- Lead Auditor
- IT Service Management System Consultant
- Quality Manager
- Compliance Officer
- IT Manager
Why should you take this course from Skillzcafe:
Skillzcafe offers comprehensive training that covers the entire audit lifecycle, from planning to reporting.- Our experienced trainers provide practical insights and real-world examples to enhance your learning experience.
- Our flexible training options allow you to learn at your own pace and convenience.
- Our training is designed to prepare you for the ISO 20000 Lead Auditor certification exam.
FAQs
ISO 20000 is an international standard that provides guidance on IT Service Management System (SMS).
The passing score for the exam is 70%.
Yes, participants should have a basic understanding of IT Service Management System and auditing principles.
The exam is a multiple-choice format.
The certification is valid for 3 years.
Provide your workforce with top-tier corporate training programs that empower them to succeed. Our programs, led by subject matter experts from around the world, guarantee the highest quality content and training that align with your business objectives.
-
1500+
Certified Trainers
-
200+
Technologies
-
2 Million+
Trained Professionals
-
99%
Satisfaction Score
-
2000+
Courses
-
120+
Countries
-
180+
Clients
-
1600%
Growth
Live Chat