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Overview of Course

Cisco Contact Center Enterprise Foundations (CCEF) v1.0 is a course designed to provide you with a comprehensive understanding of Cisco's Contact Center Enterprise solution. The course covers the essential concepts and components of the solution, including its architecture, design, and implementation.

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Course Highlights

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Learn about the Cisco Contact Center Enterprise solution

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Understand the architecture and design of the solution

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Learn how to deploy and maintain the solution




Key Differentiators

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    Personalized Learning with Custom Curriculum

    Training curriculum to meet the unique needs of each individual

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    Trusted by over 100+ Fortune 500 Companies

    We help organizations deliver right outcomes by training talent

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    Flexible Schedule & Delivery

    Choose between virtual/offline with Weekend options

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    World Class Learning Infrastructure

    Our learning platform provides leading virtual training labs & instances

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    Enterprise Grade Data Protection

    Security & privacy are an integral part of our training ethos

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    Real-world Projects

    We work with experts to curate real business scenarios as training projects

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Skills You’ll Learn

#1

Cisco Contact Center Enterprise Solution Architecture

#2

Cisco Unified Contact Center Enterprise Components

#3

Call Flow Scripting and Routing

#4

Cisco Finesse Agent Desktop

#5

Cisco Unified Intelligence Center Reporting

Training Options

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1-on-1 Training

USD 600 / INR 50000
  • Option Item Access to live online classes
  • Option Item Flexible schedule including weekends
  • Option Item Hands-on exercises with virtual labs
  • Option Item Session recordings and learning courseware included
  • Option Item 24X7 learner support and assistance
  • Option Item Book a free demo before you commit!
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Corporate Training

On Request
  • Option Item Everything in 1-on-1 Training plus
  • Option Item Custom Curriculum
  • Option Item Extended access to virtual labs
  • Option Item Detailed reporting of every candidate
  • Option Item Projects and assessments
  • Option Item Consulting Support
  • Option Item Training aligned to business outcomes
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For Corporates
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  • Choose customized training to address specific business challenges and goals, which leads to better outcomes and success.
  • Keep employees up-to-date with changing industry trends and advancements.
  • Adapt to new technologies & processes and increase efficiency and profitability.
  • Improve employee morale, job satisfaction, and retention rates.
  • Reduce employee turnovers and associated costs, such as recruitment and onboarding expenses.
  • Obtain long-term organizational growth and success.
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Course Reviews

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Skillzcafe's training program has been an exceptional learning experience for me. The course content was comprehensive and taught by industry experts, enabling me to acquire practical skills that are highly relevant. I strongly recommend Skillzcafe to anyone looking to upskill or kickstart their career.
Marshall Kumar
Director - Customer Experience at Wipro
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The training was a game-changer for me! The course material was comprehensive, the instructors were knowledgeable and supportive, and the hands-on approach helped me gain practical experience. I am confident and ready to tackle any challenge. Thank you, Skillzcafe!
Savilisa Vaz
Talent Fulfillment Specialist at Accenture
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I was thoroughly impressed with Skillzcafe's training program. The curriculum was comprehensive and up-to-date, and the instructors were knowledgeable and helpful. The hands-on approach helped me develop practical skills to apply in my future career. Overall, a fantastic learning experience!
Sarvagya Alung
Sr. Consultant at Infosys
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I had a great experience with Skillzcafe's training program. The online platform was user-friendly, and the instructors were knowledgeable and professional. I gained valuable skills that helped me in my current job. Highly recommend Skillzcafe to anyone looking for quality training.
Erica Montaque
Director of Learning and Development at Walmart
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It was an excellent investment in my career. The course materials were comprehensive, and the trainers were knowledgeable and approachable. The interactive online platform made it easy to learn from anywhere. I highly recommend Skillzcafe to anyone looking to upskill in their career.
Saujanya Khatri
Business Analyst at Amazon
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The training program was very informative and engaging. The instructors were knowledgeable and helpful, and the online platform was easy to navigate. The course content was relevant and up-to-date.
Amro A.
Lead Financial Analyst at AT&T
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The platform was easy to use, and the trainers were knowledgeable and supportive. I learned practical skills that have helped me in my job, and the flexibility of the online training allowed me to balance work and studies.
Rashed Alkhaldi
Information Technology Specialist at Saudi Aramco PMT
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I appreciate the flexibility to learn at my own pace, and the course content was relevant and practical. I highly recommend Skillzcafe's online training program.
Charles Stanhope
Sr. Content Strategist at CVS Health
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The flexibility of online learning and the expertise of the instructors made for a great experience. The course content was engaging and applicable, and I gained valuable skills.
Neil Silvio Lawrence
CX Specialist | Service Operations Excellence | CX Amplification Projects | Team Leadership Coach and Mentor at Tesco
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Curriculum

  • Cisco Contact Center Basics
  • Cisco Contact Center Fundamentals

  • Public Switched Telephone Network (PSTN) and Voice Gateways
  • Cisco Unified Border Element (CUBE)

  • CCE Access Environment
  • CCE Routing Configuration

  • Single Pane of Glass (SPOG)
  • Cisco Intelligent Contact Management (ICM) Configuration Manager

  • Agent Management
  • Agent Efficiency
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+91-9350-455-983
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Inquiry for :
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Description

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Target Audience:

  • Network Administrators
  • Network Engineers
  • Technical Solutions Architects
  • Systems Engineers
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Prerequisite:

  • Understanding of Cisco Unified Communications Manager
  • Knowledge of Voice-over-IP (VoIP) technology
  • Familiarity with Cisco Unified Contact Center Enterprise
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Benefits of the course:

  • Gain a comprehensive understanding of Cisco Contact Center Enterprise solution
  • Enhance your skills in deploying and maintaining the solution
  • Hands-on labs to practice the concepts learned in the course
  • Instructor-led training with real-world scenarios
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Exam details to pass the course:

  • There is no exam associated with this course.
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Certification path:

  • There are no certifications associated with this course.
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Career options after doing the course:

  • Cisco Contact Center Engineer
  • Network Administrator
  • Technical Solutions Architect
  • Systems Engineer

Why should you take this course from Skillzcafe:

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Why should you take this course from Skillzcafe:
  • Bullet Icon Instructor-led training with industry experts
  • Bullet Icon Hands-on labs to practice the concepts learned in the course
  • Bullet Icon Flexible learning options
  • Bullet Icon 24/7 support

FAQs

The course is a 1-day instructor-led training.

Understanding of Cisco Unified Communications Manager, knowledge of Voice-over-IP (VoIP) technology, and familiarity with Cisco Unified Contact Center Enterprise.

No, there is no exam associated with this course.

Cisco Contact Center Engineer, Network Administrator, Technical Solutions Architect, and Systems Engineer.

Gain a comprehensive understanding of Cisco Contact Center Enterprise solution, enhance your skills in deploying and maintaining the solution, hands-on labs to practice the concepts learned in the course, and instructor-led training with real-world scenarios.

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