8 Hrs
3368+ Enrollments
MB-920T00: Microsoft Dynamics 365 Fundamentals (ERP)
This course provides an in-depth understanding of how to manage customer service operations in a Dynamics 365 environment. Participants will learn how to manage cases, knowledge base articles, and queues, and how to use automation to streamline customer service operations.
MB-920T00: Microsoft Dynamics 365 Fundamentals (ERP)
Overview of Course
MB-230T01: Microsoft Dynamics 365 Customer Service is a training course that helps participants learn the skills necessary to configure and manage customer service in a Dynamics 365 environment.
Course Highlights
Understand the key concepts of customer service management in Dynamics 365
Learn how to configure customer service settings in Dynamics 365
Understand how to manage cases, knowledge base articles, and queues
Key Differentiators
Personalized Learning with Custom Curriculum
Training curriculum to meet the unique needs of each individual
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Trusted by over 100+ Fortune 500 Companies
We help organizations deliver right outcomes by training talent
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Flexible Schedule & Delivery
Choose between virtual/offline with Weekend options
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World Class Learning Infrastructure
Our learning platform provides leading virtual training labs & instances
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Enterprise Grade Data Protection
Security & privacy are an integral part of our training ethos
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Real-world Projects
We work with experts to curate real business scenarios as training projects
Skills You’ll Learn
Configuring customer service settings
Creating and managing cases, knowledge base articles, and queues
Using automation to streamline customer service operations
Configuring and managing entitlements and service level agreements (SLAs)
Training Options
1-on-1 Training
Access to live online classes- Flexible schedule including weekends
- Hands-on exercises with virtual labs
- Session recordings and learning courseware included
- 24X7 learner support and assistance
- Book a free demo before you commit!
Corporate Training
- Everything in 1-on-1 Training plus
- Custom Curriculum
- Extended access to virtual labs
- Detailed reporting of every candidate
- Projects and assessments
- Consulting Support
- Training aligned to business outcomes
Unlock Organizational Success through Effective Corporate Training: Enhance Employee Skills and Adaptability- Choose customized training to address specific business challenges and goals, which leads to better outcomes and success.
- Keep employees up-to-date with changing industry trends and advancements.
- Adapt to new technologies & processes and increase efficiency and profitability.
- Improve employee morale, job satisfaction, and retention rates.
- Reduce employee turnovers and associated costs, such as recruitment and onboarding expenses.
- Obtain long-term organizational growth and success.
Course Reviews
Curriculum
- Introduction to finance and operations apps
- Report creation and integration with finance and operations apps
- Lab: Navigating the finance and operations apps
- Lab: Exploring Excel integration
- Dynamics 365 Finance core capabilities
- General ledger exploration
- Accounts payable and accounts receivable exploration
- Expense management, fixed asset management, and budgeting exploration
- Lab: Creating a free text invoice
- Lab: Creating a main account
- General capabilities of Dynamics 365 Supply Chain Management
- Warehouse and inventory capabilities exploration
- Manufacturing strategies exploration in Dynamics 365 Supply Chain Management
- Lab: Creating a product offering with various sizes and colors
- Lab: Creating a purchase order
- Lab: Creating a counting journal
- Lab: Creating a production order
- Dynamics 365 Commerce capabilities exploration
- Microsoft Dynamics 365 B2B e-commerce, Store Commerce, and Clienteling exploration
- Lab: Creating a product assortment
- Dynamics 365 Human Resources core capabilities exploration
- Personnel management capabilities exploration in Dynamics 365 Human Resources
- Project life cycle management capabilities identification in Dynamics 365 Project Operations
- Project planning and execution capabilities exploration in Dynamics 365 Project Operations
Meet the instructor and learn about the course content and teaching style.- Make informed decisions about whether to enroll in the course or not.
- Get a perspective with a glimpse of what the learning process entails.
Description
Target Audience:
- Individuals looking to learn how to configure and manage customer service operations in a Dynamics 365 environment
- Customer service managers and professionals
- Technical consultants
Prerequisite:
- Basic understanding of Microsoft Dynamics 365
- Knowledge of customer service processes and best practices
Benefits of the course:
- Gain an in-depth understanding of managing customer service operations in a Dynamics 365 environment
- Learn how to configure and manage cases, knowledge base articles, and queues
- Gain hands-on experience in using automation to streamline customer service operations
Exam details to pass the course:
- Exam MB-230: Microsoft Dynamics 365 for Customer Service
Certification path:
- Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate
Career options:
- Dynamics 365 Customer Service Functional Consultant
- Customer Service Manager
- Technical Consultant
Why should you take this course from Skillzcafe:
Experienced and certified trainers- Hands-on experience through real-world projects
- Flexible learning options
- Course completion certificate
FAQs
The course is delivered in a virtual instructor-led format.
No, there is no prerequisite required for this course.
You will learn the fundamentals of Microsoft Dynamics 365 for Finance and Operations and gain an understanding of its key components, including Finance, Supply Chain Management, and Retail.
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