Enroll Now

Overview of Course

MB-230T01: Microsoft Dynamics 365 Customer Service is a training course that helps participants learn the skills necessary to configure and manage customer service in a Dynamics 365 environment.

Watch Full Course



Course Highlights

Highlight Icon

Understand the key concepts of customer service management in Dynamics 365

Highlight Icon

Learn how to configure customer service settings in Dynamics 365

Highlight Icon

Understand how to manage cases, knowledge base articles, and queues




Key Differentiators

  • Checked Icon

    Personalized Learning with Custom Curriculum

    Training curriculum to meet the unique needs of each individual

  • Checked Icon

    Trusted by over 100+ Fortune 500 Companies

    We help organizations deliver right outcomes by training talent

  • Checked Icon

    Flexible Schedule & Delivery

    Choose between virtual/offline with Weekend options

  • Checked Icon

    World Class Learning Infrastructure

    Our learning platform provides leading virtual training labs & instances

  • Checked Icon

    Enterprise Grade Data Protection

    Security & privacy are an integral part of our training ethos

  • Checked Icon

    Real-world Projects

    We work with experts to curate real business scenarios as training projects

Contact Learning Advisor!

Inquiry for :
SKILLZCAFE



Skills You’ll Learn

#1

Configuring customer service settings

#2

Creating and managing cases, knowledge base articles, and queues

#3

Using automation to streamline customer service operations

#4

Configuring and managing entitlements and service level agreements (SLAs)

Training Options

Training Vector
Training Vector
Offer Vector

1-on-1 Training

USD 1000 / INR 81000
  • Option Item Access to live online classes
  • Option Item Flexible schedule including weekends
  • Option Item Hands-on exercises with virtual labs
  • Option Item Session recordings and learning courseware included
  • Option Item 24X7 learner support and assistance
  • Option Item Book a free demo before you commit!
Contact Us
Offer Vector

Corporate Training

On Request
  • Option Item Everything in 1-on-1 Training plus
  • Option Item Custom Curriculum
  • Option Item Extended access to virtual labs
  • Option Item Detailed reporting of every candidate
  • Option Item Projects and assessments
  • Option Item Consulting Support
  • Option Item Training aligned to business outcomes
Enroll Now
For Corporates
vectorsg Unlock Organizational Success through Effective Corporate Training: Enhance Employee Skills and Adaptability
Contact Us
  • Choose customized training to address specific business challenges and goals, which leads to better outcomes and success.
  • Keep employees up-to-date with changing industry trends and advancements.
  • Adapt to new technologies & processes and increase efficiency and profitability.
  • Improve employee morale, job satisfaction, and retention rates.
  • Reduce employee turnovers and associated costs, such as recruitment and onboarding expenses.
  • Obtain long-term organizational growth and success.
  • slider logo
  • slider logo
  • slider logo
  • slider logo
  • slider logo
  • slider logo
  • slider logo
  • slider logo
  • slider logo

Course Reviews

User Image Linkedin Icon
Quote Icon
Skillzcafe's training program has been an exceptional learning experience for me. The course content was comprehensive and taught by industry experts, enabling me to acquire practical skills that are highly relevant. I strongly recommend Skillzcafe to anyone looking to upskill or kickstart their career.
Marshall Kumar
Director - Customer Experience at Wipro
Company Icon
User Image Linkedin Icon
Quote Icon
The training was a game-changer for me! The course material was comprehensive, the instructors were knowledgeable and supportive, and the hands-on approach helped me gain practical experience. I am confident and ready to tackle any challenge. Thank you, Skillzcafe!
Savilisa Vaz
Talent Fulfillment Specialist at Accenture
Company Icon
User Image Linkedin Icon
Quote Icon
I was thoroughly impressed with Skillzcafe's training program. The curriculum was comprehensive and up-to-date, and the instructors were knowledgeable and helpful. The hands-on approach helped me develop practical skills to apply in my future career. Overall, a fantastic learning experience!
Sarvagya Alung
Sr. Consultant at Infosys
Company Icon
User Image Linkedin Icon
Quote Icon
I had a great experience with Skillzcafe's training program. The online platform was user-friendly, and the instructors were knowledgeable and professional. I gained valuable skills that helped me in my current job. Highly recommend Skillzcafe to anyone looking for quality training.
Erica Montaque
Director of Learning and Development at Walmart
Company Icon
User Image Linkedin Icon
Quote Icon
It was an excellent investment in my career. The course materials were comprehensive, and the trainers were knowledgeable and approachable. The interactive online platform made it easy to learn from anywhere. I highly recommend Skillzcafe to anyone looking to upskill in their career.
Saujanya Khatri
Business Analyst at Amazon
Company Icon
User Image Linkedin Icon
Quote Icon
The training program was very informative and engaging. The instructors were knowledgeable and helpful, and the online platform was easy to navigate. The course content was relevant and up-to-date.
Amro A.
Lead Financial Analyst at AT&T
Company Icon
User Image Linkedin Icon
Quote Icon
The platform was easy to use, and the trainers were knowledgeable and supportive. I learned practical skills that have helped me in my job, and the flexibility of the online training allowed me to balance work and studies.
Rashed Alkhaldi
Information Technology Specialist at Saudi Aramco PMT
Company Icon
User Image Linkedin Icon
Quote Icon
I appreciate the flexibility to learn at my own pace, and the course content was relevant and practical. I highly recommend Skillzcafe's online training program.
Charles Stanhope
Sr. Content Strategist at CVS Health
Company Icon
User Image Linkedin Icon
Quote Icon
The flexibility of online learning and the expertise of the instructors made for a great experience. The course content was engaging and applicable, and I gained valuable skills.
Neil Silvio Lawrence
CX Specialist | Service Operations Excellence | CX Amplification Projects | Team Leadership Coach and Mentor at Tesco
Company Icon

Curriculum

  • Introduction to Cases
  • Creating and Managing Cases
  • Using Queues to Manage Cases
  • Automating Case Creation and Updates
  • Unified Routing

  • Creating and Managing Entitlements
  • Creating and Managing Service Level Agreements

  • Creating Knowledge Management Solutions
  • Using Knowledge Articles to Resolve Cases
  • Creating and Managing SLAs

  • Introduction to Customer Voice
  • Creating a Survey Project
  • Creating and Sending Surveys
  • Automating Surveys

  • Configuring Customer Service Scheduling
  • Scheduling Services

  • Enhancing Agent Productivity
  • App Profile Manager

  • Introduction to Omnichannel for Customer Service
  • Routing and Work Distribution
  • Deploying an SMS Channel
  • Deploying Chat Widgets
  • Creating Smart Assist Solutions

  • Introduction to Analytics and Insights
  • Creating Visualizations

  • Introduction to Connected Customer Service
  • Registering and Managing Devices

  • Introduction to Microsoft Power Platform
  • Creating Custom Apps
  • Integrating a Power Virtual Agents Bot
Hanger Icon
Contact Learning Advisor
  • RedtickMeet the instructor and learn about the course content and teaching style.
  • RedtickMake informed decisions about whether to enroll in the course or not.
  • RedtickGet a perspective with a glimpse of what the learning process entails.
Phone Icon
Contact Us
+91-9350-455-983
(Toll Free)
Inquiry for :
SKILLZCAFE

Description

Section Icon

Target Audience:

  • Individuals looking to learn how to configure and manage customer service operations in a Dynamics 365 environment
  • Customer service managers and professionals
  • Technical consultants
Section Icon

Prerequisite:

  • Basic understanding of Microsoft Dynamics 365
  • Knowledge of customer service processes and best practices
Section Icon

Benefits of the course:

  • Gain an in-depth understanding of managing customer service operations in a Dynamics 365 environment
  • Learn how to configure and manage cases, knowledge base articles, and queues
  • Gain hands-on experience in using automation to streamline customer service operations
Section Icon

Exam details to pass the course:

  • Exam MB-230: Microsoft Dynamics 365 for Customer Service
Section Icon

Certification path:

  • Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate
Section Icon

Career options:

  • Dynamics 365 Customer Service Functional Consultant
  • Customer Service Manager
  • Technical Consultant

Why should you take this course from Skillzcafe:

Skillzcafe
Why should you take this course from Skillzcafe:
  • Bullet Icon Experienced and certified trainers
  • Bullet Icon Hands-on experience through real-world projects
  • Bullet Icon Flexible learning options
  • Bullet Icon Course completion certificate

FAQs

Microsoft Dynamics 365 Customer Service is a cloud-based platform that helps organizations deliver excellent customer service experiences across multiple channels.

By taking this course, you will gain valuable skills that will help you provide exceptional customer service experiences. You will learn how to use Microsoft Dynamics 365 Customer Service to manage cases, create knowledge management solutions, and schedule services. You will also learn how to use Microsoft Power Platform and Customer Voice to create custom apps and surveys.

Question Vector
Equip your employees with the right skills to be prepared for the future.

Provide your workforce with top-tier corporate training programs that empower them to succeed. Our programs, led by subject matter experts from around the world, guarantee the highest quality content and training that align with your business objectives.

  • 1500+

    Certified Trainers

  • 200+

    Technologies

  • 2 Million+

    Trained Professionals

  • 99%

    Satisfaction Score

  • 2000+

    Courses

  • 120+

    Countries

  • 180+

    Clients

  • 1600%

    Growth